The ‘paradox of choice’ in the workplace

The run up to Christmas is a timely reminder of the perils of too much choice. I don’t watch much telly, but I have already become aware of the annual barrage of perfume adverts, for brands which I honestly can’t tell apart. And that is before we mention the now traditional cute supermarket ads. All…

Experimenting with workspace

What happens when 21 people volunteer to take part in a live workplace experiment? An experiment that tests what factors govern the choices people will make when asked to find a work setting for a collaborative team task? A couple of weeks ago we embarked on what was in itself an experimental formula: a kind…

Push that button! User feedback made easy

If you have (like me) recently taken a flight from Heathrow airport (or been to IKEA for that matter), you might have noticed the smiley feedback panels. They ask you for your views on how your customer experience has been – they are placed at strategic points, for instance just after security checks at Heathrow…

Is open-plan the collaboration magic bullet? Measuring the effects of office design on how organisations behave.

The need for more collaboration within organisations seems to have become something of a mantra. And the office design industry is busy trying to capitalise on that need, by offering new and exciting ‘flexible’, ‘open’ office layouts that will help to break down entrenched organisational barriers and enable greater knowledge sharing. If you know us…