Co-working and collaboration: the role of design

We spend a lot of time observing and thinking about office design and the effect it has on people’s behaviour, so what better working environment to study than the ever growing and fashionable phenomenon that is co-working space? Our interest was particularly piqued by a visit we made during last September’s Open House London weekend.…

Collaboration: Yes, but who with?

When was the last time you completed a piece of work where you needed no input at all from anyone else? That probably depends on the exact nature of your work and role, but for most of us in knowledge-intensive work, the answer is likely to be ‘a while ago’. Increasing demands on people to not just do…

Science in the workplace

A recent post on workplaceinsight, an online publication on the design and management of workplaces, which featured the new workplace design of management consultants BCG, got us thinking about the role of science in the workplace. The article was subtitled “Pushing the art and science of workplace design”. It featured attractive pictures of the new office,…

Push that button! User feedback made easy

If you have (like me) recently taken a flight from Heathrow airport (or been to IKEA for that matter), you might have noticed the smiley feedback panels. They ask you for your views on how your customer experience has been – they are placed at strategic points, for instance just after security checks at Heathrow…