Co-working and collaboration: the role of design

We spend a lot of time observing and thinking about office design and the effect it has on people’s behaviour, so what better working environment to study than the ever growing and fashionable phenomenon that is co-working space? Our interest was particularly piqued by a visit we made during last September’s Open House London weekend.…

Push that button! User feedback made easy

If you have (like me) recently taken a flight from Heathrow airport (or been to IKEA for that matter), you might have noticed the smiley feedback panels. They ask you for your views on how your customer experience has been – they are placed at strategic points, for instance just after security checks at Heathrow…